Creator Payout Guide

Get Paid for Your Events.

Festora allows eligible event creators to request payouts from their available event earnings.

Before Requesting a Payout

Make sure:

Your event has generated eligible earnings
Your account is in good standing
Your payout information is correct
There are no unresolved disputes or refunds
Your available balance meets the applicable payout requirements

Payout Methods

Depending on availability, creators may receive payouts through:

Mobile Money (MTN MoMo, Telecel Cash, AT Money)
Bank Account

Payout Information

You may be required to provide:

  • Account name
  • Mobile Money number or bank account number
  • Payout amount
  • Other verification information where required

Payout Review

Some payout requests may undergo verification or review before being processed.

Festora may temporarily hold or delay payouts where necessary to address:

• Refunds
• Chargebacks
• Fraud concerns
• Payment disputes
• Account verification
• Event-related issues

Payout Statuses

Pending

Your request has been received and is awaiting processing.

Processing

Your payout is currently being processed.

Completed

Your payout has been successfully processed.

Rejected

Your payout request could not be processed.

Important Reminder

Always verify your payout information before submitting a request.

Festora is not responsible for losses caused by incorrect payout information provided by the creator.

Questions about your payout?

Include your payout reference when contacting our support desk.

Contact Payout Support