Refund Policy
Festora aims to provide a clear and fair ticketing experience. Because events may be organized by independent creators, refund eligibility can vary depending on the event and its organizer.
Event Cancellation
If an event is officially cancelled, eligible ticket holders may receive a refund according to the event's refund conditions and applicable requirements.
Event Rescheduling
If an event is postponed or rescheduled, the organizer may determine whether existing tickets remain valid or whether eligible refunds will be provided.
Organizer Refund Policy
Some events may have their own refund conditions. Users should review the refund information provided on the event page before purchasing a ticket.
Non-Refundable Tickets
Tickets may be non-refundable where clearly stated by the organizer and permitted by applicable law.
Duplicate or Failed Payments
If you are charged more than once for the same transaction due to a technical issue, contact Festora Support with your transaction reference.
Refund Processing
Approved refunds may take additional time to appear in your original payment method depending on the payment provider (such as Paystack or your Mobile Money network) or financial institution.
Refund Requests
When contacting Festora regarding a refund, please provide:
Festora may contact the event organizer or payment provider when necessary to resolve the matter.
Need to submit a refund inquiry?
Our customer care desk will help review your ticket details.