Privacy Policy
At Festora Ghana (“Festora”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
Depending on how you use Festora, we may collect:
- Full name
- Email address
- Phone number
- Account and authentication information
- Profile information
- Event name and description
- Event date, time, and location
- Ticket information
- Event images and promotional content
We may collect payment and transaction information such as payment references, transaction status, ticket purchases, refunds, and payout information.
Festora does not normally store complete card details. Payments may be processed through third-party payment providers such as Paystack.
Event organizers may provide:
- Name or business name
- Mobile Money details
- Bank account information
- Verification information where required
2. How We Use Your Information
We may use your information to:
- •Create and manage your account
- •Help you discover events
- •Process registrations and ticket purchases
- •Send ticket confirmations
- •Allow organizers to create and manage events
- •Process eligible creator payouts
- •Provide customer support
- •Improve Festora
- •Prevent fraud and abuse
- •Communicate important service information
- •Comply with applicable laws and regulations
3. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers that help us operate Festora, including payment processors, hosting providers, authentication services, analytics providers, and other technology partners.
We may also disclose information when required by law or when necessary to protect Festora, our users, or the public.
4. Payments
Payments may be processed by third-party payment providers. Festora may receive transaction information required to confirm and manage payments, while sensitive payment credentials may be handled directly by the payment provider.
5. Event Organizers
When you register for an event, certain information may be made available to the event organizer when necessary to manage your registration or provide the event.
6. Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
However, no internet-based service can guarantee absolute security.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Request deletion of eligible personal information
- Withdraw certain permissions
- Contact us about how your information is used
To request account or data removal, visit our Data Deletion Page.
8. Children's Privacy
Festora is not intended to knowingly collect personal information from children who are not legally permitted to use our services.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Festora Support through our Contact Us page.